Shipping & Delivery Policy
Welcome to RRB Enterprises. We are committed to delivering your orders safely, quickly, and efficiently. Please read our Shipping & Delivery Policy carefully before placing an order on our website.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volumes or unexpected delays, customers will be informed through email or phone.
2. Shipping Coverage
Free Local Delivery
We offer free delivery within Siliguri and nearby outskirts areas for eligible orders and selected products.
Some products may qualify for:
- Free delivery
- Special promotional delivery offers
- Free local transport within selected service areas
Free delivery eligibility may depend on:
- Product category
- Order value
- Delivery location
- Ongoing promotional offers
Delivery Outside Siliguri
For locations outside Siliguri, orders may be delivered through:
- Transport services
- Bus parcel services
- Small commercial vehicles or local logistics partners
Shipping or transport charges for such deliveries will depend on:
- Product type
- Weight and size
- Delivery location
- Transport method
All applicable delivery or transport charges will be clearly discussed and confirmed with the customer before dispatch.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Siliguri & Nearby Areas: 1–3 business days
- Other Cities & Towns: 5–8 business days
- Remote Locations: 7–12 business days
Delivery times may vary due to:
- Weather conditions
- Public holidays
- Transport or courier delays
- Natural disasters or unforeseen circumstances
4. Shipping Charges
- Free delivery is available for selected products and selected areas within Siliguri and nearby outskirts.
- Certain products may carry separate handling or transport charges depending on size, weight, or delivery location.
- For deliveries outside Siliguri, transport or shipping charges will apply based on the order and destination.
- Charges will always be communicated to the customer before order dispatch.
5. Order Tracking
Once your order is shipped:
- Customers may receive shipment or transport details via phone, SMS, WhatsApp, or email depending on the delivery method.
- Tracking availability depends on the transport/courier service used.
6. Delivery Attempts
- Please ensure the shipping address and contact number are accurate.
- If delivery fails due to incorrect information or customer unavailability, additional delivery charges may apply.
7. Damaged or Open Packages
Please do not accept packages that appear:
- Damaged
- Opened
- Tampered with
If you receive a damaged product:
- Contact us within 24 hours of delivery with proper photos or videos for support.
8. Delayed or Lost Shipments
While we work with trusted delivery and transport partners, delays may occasionally occur due to transport availability or external factors.
If your order is significantly delayed or lost in transit, please contact our support team for assistance.
9. International Shipping
Currently, RRB Enterprises does not offer international shipping unless specifically mentioned on the website.
10. Contact Us
For any shipping or delivery-related queries, contact us:
RRB Enterprises
105, Sishudangi, Tumbajote, Post Office. Matigara, Pin No. 734010, Siliguri, Dist. Darjeeling, West Bengal
Ph No. : 98834 49415
Whatsapp : 98834 49415
Email. : rrbenterprises1608@gmail.com